📄 Privacy Policy
Vintessa Tours – Privacy Policy
At Vintessa Tours, we are committed to protecting your privacy and respecting your personal information. This policy outlines how we collect, use, and manage your information when you engage with our services, including our wine tours and transfer options.
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1. What We Collect
We may collect the following types of information:
Your name, email address, phone number
Booking details such as tour preferences, group size, dietary requirements
Payment details (handled securely by trusted third-party providers)
Any communications you send us
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2. How We Use Your Information
We use your information to:
Organise and confirm your bookings
Provide tour updates and respond to enquiries
Tailor your experience and improve our services
Comply with legal obligations when required
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3. Sharing Your Information
We never sell or rent your information. We only share it when necessary to:
Coordinate with wineries and venues for your booking
Arrange transport services
Meet legal or regulatory requirements
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4. Data Security
We use secure platforms (including Squarespace, Stripe, and Bookeo) to safeguard your data.
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5. Access & Correction
You may request access to or correction of your personal data at any time by contacting us.
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6. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies via your browser settings.
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7. Contact Us
If you have any questions about this policy, please contact us:
📧 vintessatours@outlook.com
📞 0433 644 247
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📜 Terms & Conditions
Vintessa Tours – Terms & Conditions
These Terms & Conditions apply to all bookings and experiences with Vintessa Tours, including wine tours and chauffeur/transfer services.
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1. Bookings & Payment
Bookings are confirmed once payment is received or agreed upon.
Payment can be made online or via invoice by prior arrangement.
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2. Cancellations & Refunds
Cancellations made more than 72 hours in advance are fully refundable.
Cancellations within 72 hours are non-refundable, unless otherwise agreed due to exceptional circumstances.
No-shows are charged in full.
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3. Tour Participation
Guests must be 18+ to take part in wine tastings.
Disruptive or intoxicated guests may be refused service.
Guests must follow all instructions provided by our team and our venue partners.
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4. Changes & Cancellations by Vintessa
We may modify itineraries due to weather, partner availability, or operational needs.
In the rare event we cancel a tour, you’ll receive a full refund or credit.
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5. Transport Services
Transfer services must be pre-booked.
Guests are responsible for personal belongings during transport.
We are not liable for lost or damaged items.
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6. Liability
While we carefully select our partners, Vintessa Tours is not liable for:
The actions of third-party providers (e.g., wineries or restaurants)
Any loss or damage due to unforeseen changes or external events
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7. Photography & Media
We may take photos during tours for use in our marketing. Please let us know if you do not wish to appear in any images.
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8. Contact Us
If you have questions or need support, contact us:
📧 vintessatours@outlook.com
📞 0433 644 247